About Company:
About Tripoint Solutions
We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.
TPS Company Values
- We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.
- Your talent and innovative thinking bring leading-edge solutions to our customers.
- Our success is driven by the dedication of our employees.
- Employee-generated solutions have sustained our continued success and customer satisfaction
Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.
We offer all full-time employees:
- Medical, Dental, Vision benefits with a national provider network
- Flexible Spending and Health Savings Accounts (FSA & HSA)
- Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
- Supplemental Insurance
- Paid time off (PTO)
- 11 paid holidays
- 401(k) Retirement Plan
- Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
- Monthly transportation, parking, and cell phone service reimbursement
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled
About the Role:
We are seeking a detail-oriented and customer-focused an Mid-Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.
Location: Remote. The selected candidate must be currently located in, or willing to relocate to, one of the states supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided.)
Responsibilities:
- Provide day-to-day technical support and troubleshooting for the Navy ERP FI-DTS module. This includes researching, tracking, and documenting resolutions for help desk tickets and system discrepancies submitted via SNAP.
- Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
- Collaborate with Navy financial stakeholders to understand their needs and translate them into effective system configurations and improvements.
- Proactively monitor the health of the DTS-to-ERP interface. Identify patterns in data transmission failures and coordinate with technical teams to maintain system stability, security, and best practice compliance.
- Create and maintain clear, audit-compliant documentation including support logs, resolution guides for common errors, and user-friendly "how-to" guides tailored for Navy users.
- Support testing and deployment of Navy ERP updates, patches, and new features to ensure smooth rollouts with minimal impact.
Clearance Requirements:
- Active Secret Clearance
- Applicants selected may be subject to a government security investigation.
- USA Citizenship is required.
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience supporting SAP ERP systems in a professional environment.
- Strong understanding of ERP concepts and SAP module functionalities.
- Excellent problem-solving skills and ability to troubleshoot complex system issues.
- Effective communication skills to interact with technical teams and business users.
Preferred Qualifications:
- SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
- Experience with SAP S/4HANA migration or implementation projects.
- Familiarity with database management and integration technologies related to SAP.
- Knowledge of ITIL processes and service management frameworks.
- Prior experience working in the Professional, Scientific, and Technical Services industry.