ServiceNow Business Analyst

Description

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills:

• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Deliverables Additional Terms

Supplier Comments

MSP Notes

Shortlist Date: 2026-06-03, 5:00 p.m.

Must Haves:

• 5+ years experience ServiceNow CMDB data model (CSDM)
• 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping

Location: 3 days onsite/2 days remote (subject to HM's discretion)

Public Sector Experience: No

# of submissions/supplier: 1