Team Leader / Business Intern

Position Overview

A Team Leader / Business Intern is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant’s heart. They are passionate about people, committed to excellence, and motivated to make a positive impact on both guests and team members.

This role is designed for individuals who want more than just a job. Team Leaders and Business Interns are given meaningful leadership responsibilities, opportunities to influence business results, and intentional coaching to help them grow into exceptional business leaders.

Team Leaders support the day-to-day operation of the restaurant while developing team members and ensuring Operational Excellence. They lead by example, set the standard for performance and hospitality, and help create a culture where people feel cared for, challenged, and developed.

Business Intern Experience

The Business Intern portion of this role is designed to provide real-world leadership and business development experience.

Business Interns will:

• Meet regularly with the Owner/Operator for leadership coaching and mentorship
• Be assigned an area of the business to own, improve, and develop
• Participate in business discussions surrounding operations, leadership, culture, marketing, sales growth, and profitability
• Learn how key business metrics impact restaurant performance
• Lead projects and initiatives that create measurable results
• Develop problem-solving, communication, and leadership skills through hands-on experience
• Receive feedback and coaching designed to prepare them for future leadership opportunities
• Gain exposure to what it takes to successfully lead and operate a business

This is not a shadowing program. Business Interns are entrusted with real responsibilities and are expected to contribute meaningful value to the organization while growing professionally.

Position Type

• Full-Time
• Part-Time

Benefits

• A positive and energetic work environment where you can make a meaningful impact
• Flexible scheduling
• Closed on Sundays
• Direct mentorship from an experienced Owner/Operator and leadership team
• Intentional leadership and professional development
• Real business ownership opportunities
• Scholarship opportunities
• Competitive pay
• Pathways for future leadership advancement

Team Leader Responsibilities

• Participate in daily operations within a high-volume, fast-paced restaurant
• Deliver exceptional guest experiences with urgency, care, and professionalism
• Support the training and development of new team members
• Lead shifts and help maintain operational excellence
• Set the tone for team culture, hospitality, and performance
• Coach team members and hold them accountable to expectations
• Open and/or close the restaurant
• Serve as a key holder when assigned
• Count cash drawers and complete end-of-day procedures
• Communicate effectively with team members, leaders, and guests
• Identify opportunities for improvement and help implement solutions
• Assist in achieving restaurant goals related to service, quality, people development, and profitability

Qualifications

• Demonstrates a positive attitude and strong work ethic
• Creates meaningful connections with guests and team members
• Strong communication skills, both verbal and written
• Ability to lead others through influence and example
• Reliable transportation
• Ability to thrive in a fast-paced environment
• Strong commitment to serving others
• Desire to learn, grow, and accept coaching
• Ability to address performance and behavioral concerns professionally
• Works well in a team environment with shared ownership and accountability

Previous leadership experience as a shift leader, supervisor, team lead, assistant manager, or restaurant manager is preferred but not required.

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Other