QualificationsThis position is responsible for analyzing data and other information for the effective quality control and compliance management of the Housing Choice Voucher Program. Provide support to the HCV management team. This position may also include other duties, responsibilities, and project participation as assigned.
Essential duties include (but are not limited to):
- Assists upper management & Lead Data Analyst with data analysis and program evaluation projects
- Monitor accuracy of HAP Payment Processing
- Assist with creating and/or deleting manual adjustments upon request
- Collect data and create reports regarding program performance and quality control reviews
- Assist with Quarterly Reconciliation process which includes gathering, dispersing, analyzing, and reviewing quarterly reconciliation reports.
- Review and monitor reports and/or documents and assign appropriate actions or corrective actions including but not limited to SEMAP, Enterprise Income Verification (EIV), PIH Information Center (PIC), 50058 error reports, HUD regulations, and the HCV administrative plan.
- Assist with monitoring CVR Tracker to ensure record consistency
- Set up monitor and maintain tools to support ongoing operations.
- Assist team with issues concerning caseload complications
- Evaluate, investigate and work closely with management and supervisory staff to identify solutions to a variety of data related problems and issues.
- Coordinate with management to produce reports as required to ensure integrity of program data and provide ongoing monitoring of program operations.
- Monitor and manage PIC/EIV reports (Deceased; Multiply Subsidy et al) and ensure all corrections/adjustments are made
- Assist management with check run
- Prepare reports for all levels of the organization and client this includes but are not limited to weekly New Admission reports, monthly delinquent Re-exam reports, and other reports as assigned
- Monitor SEMAP Compliance on an ongoing basis and perform related Quality Control testing, file reviews, and data collection as necessary.
*All additional duties as assigned by supervisor.
Knowledge, Skills and Abilities:
- Familiarity with all aspects of Housing Choice Voucher Program at a level sufficient to monitor the quality of data pertaining to work performed by other staff.
- Proficient with current technology, computer hardware and software, easily grasps new software. Ability to demonstrate these skills on a regular basis.
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Proficient in using database systems and analytical tools/instruments such as Microsoft Excel, Microsoft Access and SharePoint.
- Must possess an analytical mind able to process information logically.
- Able to work under critical time deadlines, re-evaluate priorities and interact well with all levels of personnel.
- Ability to effectively write memos and maintain documentation.
- Ability to operate necessary office equipment, computers and peripherals.
- Proficient in all areas of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, etc.) and ability to create and manipulate and analyze data
- Responsible for maintaining all required records and for the preparation of all required reports.
- Must have ability to safeguard confidential and sensitive information.
- Exercise sound and ethical judgment when acting on behalf of the organization
Partnership Development Qualities:
- Demonstrates Inclusiveness - Fosters respect for all individuals and points of view.
- Shows a personal commitment to create a hospitable and welcoming environment for all
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Demonstrates adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Additionally, modifies one’s preferred way of doing thingsbased on new acquired information
- Demonstrates Self Development - takes personal responsibility for one's own learning and development through a process of assessment, reflection, and taking action
- Demonstrates effective communication skills- Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
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Demonstrates teamwork - individual interests are subordinated to group unity and efficiency; coordinated effort. Effectively adapts to changing priorities, situations, and demands
- Demonstrates service-mindedness - Priority is focused on service delivery through establishing and maintaining positive relationships with internal and external colleagues and customers. Includes, but not limited to, being approachable/accessible to others
- Demonstrates Stewardship - is responsible for taking good care of resources entrusted to one, which includes company time and property, work accountability and ethical judgment
- Demonstrates motivation - the initiation, direction, intensity and persistence of behavior in innovation, creativity, taking action, and problem-solving
Qualification/ Experience:
- Bachelor’s degree PLUS one (1) year of similar relevant experience (OR) Minimum of 2-4 years’ experience working in a similar capacity