Customer Success Intern
Dash SocialDiscover
The Opportunity
The Customer Success Intern will learn the inner workings of Dash Social and how global brands are optimizing their social marketing strategies. As a member of the Customer Success team, and working closely within our Revenue team, you will develop an understanding of how data-driven decision making can drive social growth as well as enhance e-commerce strategies. You will work closely with our Customer Experience team on projects directly impacting Dash Social customers to get them up and running within our software.
This internship opportunity is a four (4) month internship from September to December 2026.
What you'll do
Responsibilities
What You Will Do
- Directly support Dash Social customers by sorting through their user-generated content to help drive e-commerce success.
- Build customer-facing, custom reports.
- Pull data to support marketing materials.
- Sort through the CRM ticketing system to ensure consistency in reporting of the Customer Experience team's performance.
- Work alongside other team members in admin tasks in helping onboard customers to Dash Social.
Learning Opportunities
- Learn the inner workings behind supporting global brands and their social marketing needs.
- Understand how data can direct decision-making within a Customer Success department.
- Get exposure to software like HubSpot, Gong, and more within a SaaS company structure.
- Learn how brands are using social content to drive e-commerce growth, foster community and develop meaningful marketing impact.
What you'll need
Qualifications
Desired Skills and Experience
- You pick up new technologies quicker than most and love to understand how things work. You have the confidence to figure out the unknown.
- You have a customer-first mentality and know what questions to ask to get to the crux of an issue.
- You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you.
- You care about what you do and about those around you. You love working as part of a team.
Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role.
A little bit about us
Dash Social
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.
At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We're building a team of smart, curious, and driven people who care about doing great work. It's the people at Dash that propel us forward.
We believe that great ideas come from different places. We're proud of the team we've built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you'll fit right in here.
Dash Social's hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.